Privacy declaration

Last updated on 25 October 2026.

This statement explains which personal data Acronda processes when you visit acronda.com, contact us or are a customer, why we do so, and what rights you have.

Who is responsible?

Acronda, Peerdsbosstraat 7, 2200 Herentals, Belgium, enterprise number BE 0822.818.633. For privacy questions: info@acronda.com or +32 496 43 14 33.

What data do we collect, and why?

When you use the contact form

We store your name, email address, phone number, subject (if you fill one in) and message, so we can answer and follow up on your question. Legal basis: our legitimate interest in answering questions, or the steps taken before entering into a contract if you request a quote.

We use your IP address only briefly to prevent abuse, such as too many messages in a row. We do not store it with your message.

When you email or call us

We use the information you give us to reply to you and follow up on your question.

When you are a customer

We store your contact and billing details, such as your name, address, email address, phone number and VAT number. For services such as hosting, email, domain names and the customer portal, we also store what that service requires, such as your username (your password only in encrypted form) and the holder of a domain name. Legal basis: the performance of our contract and our legal obligations, such as accounting.

If we register a domain name for you, we pass the holder’s details on to the registrar and to the registry for that extension (such as DNS Belgium for .be), as their rules require.

Customer portal and webmail

For the customer portal (portal.acronda.com), we store your name, email address and password (only in encrypted form), as well as what we share with you there, such as invoices and documents. With webmail (webmail.acronda.com), you read your own mailbox; we process its contents only on your instructions. Both use a functional cookie to keep you signed in. Legal basis: the performance of our contract.

Data in our customers’ websites, mailboxes and software

Anything contained in a website, mailbox or program that we host, build or maintain for a customer is processed on that customer’s behalf. The customer is responsible for that data; we act as the processor. We set out the arrangements for this in a data processing agreement.

Cookies

acronda.com uses functional cookies only. We do not track you and we do not use advertising or analytics cookies.

• tesselio-cookie-notice: remembers that you have seen the cookie notice (1 year).
• .AspNetCore.Antiforgery…: protects the contact form against abuse (until you close your browser).

The map on the contact page is a simple link to Google Maps. Only when you click it are you taken to Google, where Google’s terms apply.

Who receives your data?

We do not sell your data and we do not share it for advertising purposes. We work with the following processors:

• Hetzner Online (Germany): the servers this website runs on.
• Scaleway (France): sends the website’s emails, such as the notification of a new message via the contact form.
• Joker.com (CSL GmbH, Germany): domain name registration.

Our own mailbox (info@acronda.com), the customer portal and webmail are hosted on an Acronda server in Belgium. Website backups are stored on the server and on Acronda’s own storage device in Belgium.

How long do we keep your data?

• Messages via the contact form: as long as needed to follow up on your question, and no longer than 2 years after our last contact. If you become a customer, the periods below apply.
• Customer data: for as long as you are a customer. After that, we delete it, except for what we are required to keep.
• Invoices and accounting records: for as long as the law requires (10 years).
• Backups: deleted automatically, after 14 days on the server and after 90 days on our own storage device.

Security

All connections to the website use HTTPS. Passwords are stored only in encrypted form, and we make a backup every night, with a copy kept at another location.

Your rights

You have the right to access your data, have it corrected or deleted, restrict its processing, take your data with you (data portability) and object to its processing. To exercise these rights, send an email to info@acronda.com; we will reply within one month.

If you are not satisfied with how we handle your data, you can lodge a complaint with the Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.

Changes

If anything changes in how we process data, we will update this statement. The date at the top shows when it was last updated.